Frequently Asked Questions
Quick answers about EatOnTap. For more help, visit the Help Center.
What is EatOnTap?
A food and grocery shopping & delivery app — ready meals, snacks, pantry, drinks and more with fast local delivery.
Where do you operate?
We expand city by city across the UK. Use the postcode checker on the home page to see if we are live in your area and tap Notify to get launch updates.
Do you show dietary and ingredient info?
We surface key info like ingredients, allergens and certifications (e.g., halal, vegan, gluten‑free) where provided by brands and vendors. You’ll see notes on product and merchant pages and can flag issues for quick review.
What are the delivery fees and minimum order?
Fees and minimums depend on the vendor and time of day. You’ll always see an exact breakdown before placing your order at checkout.
How long does delivery take?
Typical delivery times range from 30–90 minutes depending on distance and order size. Real‑time tracking is available in the app after checkout.
Which payment methods are supported?
Major debit/credit cards and digital wallets. Methods may vary by region and vendor.
How do refunds and cancellations work?
Open the order in the app to request help. Approved refunds return to the original payment method according to the bank’s processing timelines.
I have a promo code. How do I apply it?
Enter the code on the checkout screen before paying. Eligibility and limits are shown below the code field.
Can I sell on EatOnTap?
Yes. Apply to list your products and services. We’ll review your menu/catalog and onboarding details.
How can I deliver with EatOnTap?
Apply to deliver with flexible hours, keep 100% of tips, and get weekly payouts.
How is my data used?
We collect only what’s needed to operate the service — see our Privacy Policy for details. We do not sell personal data.
How do I contact support?
Open your order and tap Support to chat with us. For general questions, email hello@eatontap.co.uk.
Still need help? Visit the Help Center or email hello@eatontap.co.uk.